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Marketing
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Back Office Operations
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Contact Centre Management
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Market Research
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Event Marketing
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Procurement Outsourcing
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Contact Centre Management

Companies globally have realized that customer service is the key to retain their client base. Like the old saying goes, “attracting a new customer is 9 times more costlier than retaining an existing one and, by investing in existing customer relationships, you are in effect, increasing the effectiveness of your marketing and advertising by 9 times.” Thus, handling customer queries promptly and effectively is of paramount importance.

Market Focus understands the importance of retaining customers in the modern-day business environment and offers customer care services via multiple methods, including inbound and outbound calls, as well as through the web (e-mail and chat).


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Inbound

Our customized inbound services help our clients to keep costs down while retaining their competitive edge. We assist customers across verticals - BFSI, Telecom, Travel, Media, Retail, Government etc - by handling customer queries effectively. We provide inbound services for both B2B as well as B2C markets and our services are offered uninterrupted - 24x7x365. Our clients can derive measurable business benefits that include –
• Faster delivery times with improved quality standards
• Improved conversion ratio for inbound sales
• Lower call handling times with lower abandon rates
• Improved customer experience

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Outbound

Besides the predictable savings from the offshore labor arbitrage, Market Focus can generate significant revenues for clients through sales and collections processes. Incremental costs can be reduced through our program enhancements (both in terms of the process as well as the technology.)

The success of an outbound program is always linked to meeting the objectives of the call. The objectives can be varied i.e. – gather information, generate a lead, introduce a product, set up an appointment, cross-sell, or up-sell.

At Market Focus, our customer service / tele-sales representatives are adept at strengthening customer relationships. We offer both B2B and B2C outbound tele-services and we combine state-of-the-art technology along with well trained personnel to offer outbound programs which are results driven. Our outbound service addresses the needs of verticals like BFSI, Telecom, Travel, Media, Retail, Government etc.

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Web

An increasing number of consumers are relying on the internet for their daily needs. More and more businesses are e-tailing and gaining new customers by promoting their website as a main marketing and sales tool. Your visitors should have information available to them, in order to help them make an important decision related to your product or service.

This emphasizes the need for ‘Live Customer Support Services’. The click-to-chat feature on your website gives your visitors the opportunity to ask you questions in real-time. That question could simply be, "How do I buy or sign up?"

Market Focus offers Live Chat services as well as E-Mail support, to help you convert these online leads into real customers.

 

 

 
Copyright Market Focus  |  A division of Euclid Infotech Pvt. Ltd.  |  All rights reserved
201, Eden Rose Shopping Centre, Beverly Park Kanakia Road, Opp. Cinemax Multiplex, Mira Road (East), Thane 401107, India  |  Tel: +91- 22 - 2855 5551  |  Fax: +91- 22 - 2812 7354   |  E-mail: focus@market-focus.biz